Refund & Replacement Policy

Duration: You can request a refund or replacement within 7 days from the date of delivery.
Condition: Refunds or replacements are only applicable if:

The product is damaged or defective at the time of delivery.
You provide video proof of the unboxing process (see below).

* To ensure a smooth resolution process:
* A video recording is mandatory while unpacking the product.
* The video must clearly show the packaging, the unboxing process, and the damaged/defective product.
* Claims without unboxing videos may not be accepted.

Prepaid Orders: Refunds will be processed within 5-7 business days after approval.
Cash on Delivery (COD) Orders : COD refunds may take 7-10 business days and will be processed via bank transfer or UPI.

If you have ordered multiple products:

* We recommend that you open and inspect each individual box upon delivery.
* This ensures timely verification in case of issues, even if you intend to use the product later.
* How to Request a Refund or Replacement

To initiate a request, please:
Email us at help@spumora.com within 7 days of delivery.

* Order ID
* Reason for return/replacement
* Clear video proof of the unboxing process
* Images (optional but helpful)

Our support team will get back to you within 24-48 business hours.

We do not offer refunds or replacements for:
* Products that have been used or opened without prior inspection.
* Claims made after 7 days of delivery.
* Requests without valid video proof.
* Products damaged due to customer mishandling or improper storage.

* Orders can be cancelled within 2 hours of placing the order or before dispatch.
* Once the order is shipped, cancellation is no longer possible.

For any concerns or assistance, reach out to our customer support:
📧 Email: help@spumora.com
📞 Phone: 9428405605
📍 Business Hours: Monday to Saturday, 10 AM – 6 PM